"The Customer is Often Wrong."
Even though the book is a poetic comedy act--I do believe that there is a serious philosophy to be had in the argument against the customer being always right--it has created a culture of abused workers and customers who get rewarded for stamping their feet like children. The good customer gets no recognition either--there is more incentive to be a complainer than to be well-mannered. Even though this book is meant to be funny, there is a serious undertone as well that I hope makes it through.
_________________________________________________________________________
“Can I get a large loaf of white bread?”
“We're out of bread right now.”
“Out of bread?”
“Yes, out of bread.”
“Really?”
“Really.”
“How can you be out of bread?”
“Well...people just kept asking for it, we kept selling it,
and then we didn't get anymore in.”
“Could I get a small loaf of white bread, then?”
“Ma'am, we are out of all kinds of bread, not just the large loaf.”
“Do you have any whole wheat bread?”
“No Ma'am.”
“How about a small whole wheat?”
“Nope.”
“Any Multi-Grain?”
“No ma'am, we are OUT of bread Have none.”
“Are you sure?”
“I'm sure.”
“Maybe a raisin bread?”
“Ma'am, we have no bread, at ALL.”
“Not even a rye bread?”
“No rye, no white, no whole wheat—we have no bread whatsoever in the store at all,
of any kind at all.”
“Could you check the back?”
“There is no back, what you see on these shelves is what we have.
And as you can see, they are empty.”
“Hmmm...” she says finally as if in deep thought.
“Yeah, sorry about that.”
“That's alright...I really came here for milk anyway.”
You cross your fingers and pray to God that that you haven't sold out of milk as well.
